How to improve highways customer services in three easy steps: communicate, communicate, communicate


The head of highways in East Sussex, Roger Williams, has explained how his council underwent a 'cultural journey' of transformation to radically improve its customer services.

Register now for full access

Register just once to get unrestricted, real-time coverage of the issues and challenges facing UK transport and highways engineers.

Full website content includes the latest news, exclusive commentary from leading industry figures and detailed topical analysis of the highways, transportation, environment and place-shaping sectors. Use the link below to register your details for full, free access.

Already a registered? Login

comments powered by Disqus